If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:
Please note, for reasons of hygiene we cannot refund or exchange earrings unless faulty, in which case we would kindly request that you contact us as soon as your order is received.
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original packaging provided. Items that appear worn or used will not be refunded and will be returned to the customer.
Our policy lasts 14 days. The purchased item(s) you wish to return must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item(s) (excluding any delivery charges) will be processed, and a credit will automatically be applied to your original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable, unless the item(s) to be returned is faulty
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
We cannot repair damage to any items that exceed 6 months from purchase. Any damage incurred by the customer from misuse cannot be repaired.
Tarnishing or discoloration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. You must also state that the item is of no retail value, as we cannot accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
If returning a faulty item from abroad that is within the 14 day returns period we will cover return postage if agreed beforehand and is deemed faulty upon inspection when it has arrived to us, but we cannot pay more than £15 for return postage at any one time, if the cost for return is over £15 the customer is liable for the extra charge.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.