All Yleana Jewellery pieces are created using the highest quality materials and genuine semi precious and precious stones and metals.
Please follow these steps to protect your jewellery from damage:
Silver jewellery will naturally tarnish over time. Tarnishing is not a fault and steps can be taken to ensure your jewellery does not tarnish. Using a soft lint free cloth to clean silver and gold will keep jewellery looking shiny and tarnish free. Ideally store your Yleana Jewellery pieces in a dark, cool and dry place within an airtight box or pouch to help reduce tarnishing, scratching and tangling.
Silver is a bendable precious metal, any pressure applied could cause damage. Therefore, we would advise when transporting your jewellery to do so within a box so no external pressures are accidentally applied.
Remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact. Avoid extreme temperatures, humidity and sunlight.
Gemstones should never be worn around hot water, harsh chemicals and cleaners. You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching.
We use natural gemstones which may contain internal inclusions, adding to the beauty and uniqueness of each individual gem.
We cannot be responsible for any damage due to negligence.
Damage caused by general wear and tear is the responsibility of the owner.
For all non-faulty items damaged by general wear we offer a charged repairs service where at all possible.
We may not be able to repair items damaged in the post due to insufficient packaging. We recommend all jewellery is returned to us securely packaged within a box and a bubble lined envelope.